VIP Services Executive

Job No:
2105
Department
Casino
Job Type
Permanent Full-Time
Description

Join Our Team

Are you dedicated to creating extraordinary experiences for our VIP guests? An exciting opportunity awaits for a customer-focused VIP Services Executive to join our team full-time.

The Role

Your primary responsibility is to provide exceptional customer service tailored to VIP guests, ensuring their experience exceeds expectations and aligns with The Ville Resort - Casino's policies and procedures. Additionally, you will curate high-end amenities, orchestrate exclusive dining experiences, and facilitate interactions in our Private Gaming Rooms. Collaborating across departments, you'll orchestrate memorable stays for VIP Magnetic & Orpheus guests.

You will work closely with the Marketing, Sales, and VIP Services team to execute our company's vision and goals in these key areas.

About You

  • Demonstrated experience in luxury hospitality or guest relations role and aptitude for delivering memorable guest experience and exceptional guest service skills in hospitality entertainment.
  • Eligibility to obtain and maintain a QLD Key Casino Employee License is a mandatory requirement.
  • Intermediate / Proficiency in Microsoft Office Suite and hospitality management software (SevenRooms, Opera).
  • Excellent administrative skills.
  • Exceptional interpersonal and communication skills.
  • Intermediate computer literacy.
  • Ability to remain calm and composed in high-pressure situations.
  • Strong organisational and time management abilities.
  • Detail-oriented with a passion for delivering exceptional guest experiences.
  • Proficiency in Mandarin, Cantonese, or Vietnamese is highly desirable.

Why Join Us

  • Work in the region’s premier destination for dining, events and entertainment.
  • Permanent Full-Time position.
  • Attractive remuneration, negotiable based on qualifications, skills and experience.
  • Assistance with relocation expenses for ideal candidates.
  • Idyllic location in tropical North Queensland.
  • Free car parking.
  • Employee Assistance Program.
  • Corporate discount on health insurance.
  • Paid Parental Leave.
  • Generous discounts across Morris Group.
  • Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.

How to Apply

Applications close: 3rd of January 2025

Sounds like you? Apply now!

Please note: Applicants must have eligible working rights in Australia.

Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.  

Closing date
3rd January, 2025